WELL DONE- THE TWO WORDS WE DON’T SAY ENOUGH

WELL DONE — THE TWO WORDS WE DON’T SAY ENOUGH explores why people sometimes need appreciation more than money, and how recognising good work can transform motivation, relationships and leadership. We notice the delayed flight, but do we appreciate the one that reaches early? We notice the employee’s mistake, but do we remember the hundred things he did correctly? We notice when an office is dirty, but do we thank the person who quietly keeps it clean every day? We complain when service is poor, but when service is excellent, how often do we simply walk away? During an Air India journey from Hong Kong to Delhi, Dr. Abhishek Gilara experienced something remarkably simple: after a comfortable flight, he thanked and appreciated members of the cabin crew for their hospitality, and their happiness made him realise something powerful—sometimes people do not need something expensive from us; they simply need to know that their effort was noticed. That small encounter at 35,000 feet became the inspiration for WELL DONE, a reflection on appreciation, dignity, motivation and a different way of looking at leadership. The book challenges a common workplace belief: “Why should I appreciate someone for doing his job? I already pay him.” Because a human being is more than a transaction. Salary pays for the work. Appreciation fuels the person. Through lessons drawn from business, craftsmanship, family, mentorship and everyday life, Dr. Gilara asks leaders to develop two eyes—one that notices what needs improvement and another that recognises what deserves appreciation. Correct mistakes. Demand discipline. Protect standards. Push people to improve. But never become so busy catching people doing wrong that you stop catching them doing right. And when you do catch them doing right, do not merely think about appreciating them—say it. Because two simple words that cost you nothing may mean everything to the person hearing them: WELL DONE.